Merchant Profile
Name of Business:
Address, City, State :
Daytime phone: Home:Fax:
1.Describe (in detail) the products or services you are selling and shipping address information.
2. What methods are used to market your products? Describe how product or service is marketed from advertising to shipping (explain process).
3. Explain where inventory is kept-also explain inventory method (ordered from supplier, too costly to keep Inventory. service provider etc.):
product is at location listed on business documentation (license, permits etc)
product is kept at merchants warehouse location (a warehouse address ):
product is kept at third parties' location/warehouse (Company, contact name address & phone):
Fulfillment company warehouses & ships products (Company, contact name address & phone):
4. For telephone order sales, where does cardholder call to place the order and who records the credit card information and authorizes the sale? Merchant Staff Third Party Call Center (Company, contact name address & phone):
5. How are products shipped to cardholders? Ground 2nd Day Overnightemail

Shipper information

UPS FedexUS Mail Other (Company):

Are packages signed for by customer (return receipt)Yes No
6. Who handles customer service? Merchant Staff Third Party (Company, contact name address & phone):
7. What is your refund policy?
8.Who is responsible for Customer Refunds? Merchant Staff Third Party (Company, contact name address & phone):
9. Do you charge any restocking fees?Yes No (if yes, please explain how you publish information pertaining to restocking fees prior to the sale):
10.If your address doesn't match your sellers permit, DBA business license etc., please explain (moved etc):
11. If selling retail& you have no sales tax#, please explain why (pending / not required in state):
12. Explain what you will charge your customers for (service fee, merchandise, products etc.):
13. If providing a service, how will billing take place (one time fee, monthly billing, or how far in advance):
14. If copies of catalogs, ads, brochures, web site, service/products description, etc cannot provided please explain why not.